Delivery, Returns & Cancellation Policy

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We aim to deliver your products as quickly as possible. Orders taken before 7:00am will normally be dispatched within 36 hours and often arrive within 2 - 3 working days. Orders taken after 7:00am on a Friday will be dispatched the following Monday.

For all Next Day Delivery Services (next working day excluding Saturday's) please order before 12.00pm for same day dispatch.

Depending on the weight and contents of your order, we either use a next-day courier service, or a first class postage service. Your order may need to be signed for, so if you're not going to be there, please specify an alternate address, such as your work address.

We deliver throughout the U.K , deliver times are 2-3 working days,  Northern Ireland, Southern Ireland and France delivery times are 3 - 5 working days.

PLEASE NOTE
Due to additional charges imposed by our couriers for deliveries to the Scottish Highlands, offshore islands and Northern Ireland, please select 
UK Highlands and Islands from the postage option for these areas.

Postcode areas:
AB31 to AB38, AB41, AB44, AB45, AB 51 to AB56, BT, FK19 to FK 21, HS1 to HS9,IM, IV1 to IV28, IV30 to IV32, IV36, IV40 to IV49, IV51 to IV56, KA27 to KA28, KW1 to KW3, KW5 to KW17, LA18, PA20 to PA49, PA60 to PA78, PH1, PH5 to PH10, PH15 to PH26, PH30 to PH44, TR, GY & E1 to ZE3.

 

No Quibble Money Back Returns Policy 

Shop with absolute confidence knowing that if you are not satisfied for any reason we will refund the full purchase price providing you return the item within 30 days and in the same condition as when dispatched. Except for those cases where an item proves to be faulty, damaged on delivery or incorrectly described, return delivery charges and postage expenses are not refunded.

Return of Items:

In order to process returned items promptly it is essential that you contact us via email before sending a package back to us. Once you have emailed your request for return we will issue you with an identification number that is unique to your parcel which should be included with the returned goods. By using your identification number we are able to ensure a swift refund or exchange of item. Our email address is sales@windowrepairshop.co.uk

Fequently asked questions; if you can't find the answer to your query regarding postage below, please contact us, our details can be found by clicking on the contact tab above.

Q. How will my parcel be sent UK mainland?

A. For deliveries within the uk mainland we use Royail Mail as our preffered carrier, for over weight and over size items we may use TNT or DPD to deliver. If you choose express delivery your order will be sent by DPD or if oversize TNT.

Q. How will my parcel be sent Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland?

A. For deliveries within the Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland we use Royail Mail as our preffered carrier, for over weight and over size items we may use TNT or DPD to deliver. 

Q. How will my parcel be sent to Southern Ireland or France?

A. For deliveries to Southern Ireland and France we use we use Royail Mail as our preffered carrier, for over weight and over size items we may use DPD to deliver. If you choose express delivery your order will be sent by DPD or if oversize TNT.

Q. What must I do if the item I have ordered is not suitable because I have ordered the wrong product?

A. We understand that it can be confusing when buying online. Please contact us so that we can help you to select the correct product for your needs. We will accept returned goods without charge as long as they are received in the condition that they were sent in and packaged correctly.

Q. What will happen if you have sent the wrong item?

A. Sometimes mistakes do happen! In this case please contact us and reorder the item you require. This will then be sent out immediately; we do ask you to return the previous order and we will of course pay the carriage.

Q. I have not received my order, what can I do?

A. Contact us. Although rare this does occasionally happen and when it does we will do all that we can to trace the loss.  

Q. The items I received are damaged, what must I do?

A. All our products are carefully packaged by an experienced team so that they reach you in mint condition, if you find that the package has been damaged in transit please contact us immediately so that we can make investigations into the cause. We will re-issue your goods at no additional charge but do ask you to return the items. We will of course cover the carriage.

Q. I was away when my order arrived and the Post Office has returned it to you. What can I do?

A. We understand that emergencies can happen and will try to be as accommodating as possible. Contact us so that we can re-issue your order if still required.

Q. I am not satisfied with the quality of the product that I ordered, what will you do?

A. We believe passionately in all the products that we sell and do not send inferior goods. All items are carefully checked before posting and leave in perfect condition. If you are not satisfied with any item that you receive please return it within 30 days and your account will be credited upon its receipt. We are committed to the highest standard of customer care and welcome feedback from consumers both positive and negative so that we can continue to offer the best possible service to both our commercial and private customers.